I need immediate medical assistance! How can I call for it ?

1. Vladimir Ambulance Service’s main telephone number is “103” (free call for mobile and line telephones)

2. If you need assistance from the Ambulance and other Vladimir’s emergency services (police, road police and firefighting service) you should call “112” (free call from line and mobile telephones, even if your SIM card doesn’t work or in case you have a negative balance).

What should I tell the operator ?

1. Try to stay calm. Operators will usually respond in a few seconds.

2. Please do not hesitate to ask the operator to provide you with an English speaking specialist.

3. Foremost the operator will ask you to give him relevant information about your emergency case: What has happened? What is your phone number? What is your address and where is the patient at? Patient’s name and age? Your full name? And so on.

4. Please give your answers in maximized detail. This will help the operator to establish what special Ambulance unit you are in need of and guide it to your place of accident through the shortest way possible. Any additional information may also be very helpful.

5. In some cases your call can be additionally processed by specialists in emergency medical consulting center. Stay on the phone to verify information.

6. In case of road accident, it is necessary to inform the operator how many casualties (at least approximately) there are, whether there are children among the victims or not, etc.

How fast will the ambulance arrive ?

After you dial “103” the dispatcher will decide which team will come to your help.  It will be easier for the operator to understand which specialist you need, if you tell him accurately what has happened. Even if it’s a road traffic collision you should note approximate number of injured people, what condition they are in and if there are any children among them.

How can I help the medics?

While medical assistance arrives you could help us by doing the following:

1. If you are calling from a distance, ask someone to meet the Ambulance team or specify exact location where emergency medical assistance is needed.

2. Lock away any family pets.

3. Inform the operator of any details that the medical team could need to get fast into your property (for example: coded lock number or door-phone number, etc.)

4. If patient’s evacuation is needed, you can help medics to carry the stretcher.

5. Stay calm.

Can a patient arrive to the hospital by himself without calling the ambulance and receive emergency medical help ?

If a patient’s health state is stable (he is conscious, not severely bleeding, etc), you can get him to the nearest hospital by yourself, where he’ll receive medical assistance.